Manage accounting work requests with ticketing
Koho PSA’s ticketing allows you to manage your clients’ work requests in one centralized system, interconnected with time tracking and billing. Manage communication with your clients efficiently and never lose another work request in your email inbox.
Ticketing takes your accounting service quality and task management to a new level
Receive client work requests straight into your specialist’s work list, either through the Client Portal or via email. Ticketing enables better customer communication by focusing it within one interconnected tool, ensuring that every request is resolved in accordance to your service level agreement. As ticketing is a built-in solution within Koho PSA, you can easily track every minute spent on a ticket and put it on an invoice.
Ticketing boosts task management and elevates service quality.
Key features of Koho PSA’s ticketing
- Direct incoming work requests and messages to the right people or teams
- Turn form submissions from your website into trackable tickets
- Set deadlines for resolving incoming tickets
- Prioritize tasks and assign clear responsibilities
- Use ready-made responses for faster replies
- Track time spent on each ticket and invoice it directly
- Monitor response and resolution times
- Boost client satisfaction with SLA management
- Stay on top of key tickets with notifications for any changes
- Customize and save how tickets are displayed to match your workflow
“Koho PSA’s ticketing helps my work management tangibly. Customer communication doesn’t get mixed up with my personal messages and newsletters in my mailbox, and I get work done more efficiently. Also, no work time is wasted by looking for important customer messages.”
– Jukka-Pekka Inkinen, Finansio
What does Koho PSA’s ticketing include?
Available in Business+ -package and up
✅ SLA-management
✅ Business hours
✅ Automatic responses
✅ Timing
✅ Mass editing of tickets
✅ Email notifications
✅ Track tickets and get notified of changes and progression
Why is ticketing beneficial?
Client care
Never lose track of what’s been discussed and agreed on. Easily refer back to previous tickets within the same platform — especially useful when covering for a colleague or revisiting past agreements.
Prioritize tasks
Skip the chaos of email inboxes. With ticketing, you get a clear overview of incoming work, making it easier to organize, prioritize, and deliver consistent service. All in the same system as everything else.
Track & invoice
Stay compliant with SLAs (Service Level Agreements) by tracking response times, average processing duration, and overdue tickets. Time spent on each ticket is logged and can be invoiced with just a few clicks.
Cooperate
Need to reassign a task? No problem. Ticketing makes it simple to delegate work, ensuring that no request gets forgotten in a colleague’s inbox while they’re away.
Would you like to have a better look?
Request a free demo!
Book a free demo, no strings attached, and let Koho PSA convince you. You can save up to 87 % in invoicing with Koho PSA. The demo will give you a better view on how Koho PSA will help your accounting company succeed.