Manage accounting work requests with ticketing
Koho PSA’s ticketing allows you to manage your clients’ work requests in one centralized system, interconnected with time tracking and billing. Manage communication with your clients efficiently and never lose another work request in your email inbox.
Ticketing takes your accounting service quality and task management to a new level
Receive client work requests straight into your specialist’s work list, either through the Client Portal or via email. Ticketing enables better customer communication by focusing it within one interconnected tool, ensuring that every request is resolved in accordance to your service level agreement. As ticketing is a built-in solution within Koho PSA, you can easily track every minute spent on a ticket and put it on an invoice.
Key features
- Requests can be directed to the right people and teams
- Even form fills on your website can be directed in as tickets
- Set up deadlines for resolving a ticket
- Prioritize and set up responsibilities
- Ready-made responses for quick replies
- Time and invoice the minutes spent on a ticket
- Track the response and resolve times
- Improve customer satisfaction with SLA Management
- Supervise important tickets and receive notifications on any event
- Configure and save the order in which tickets are shown to you
Why is ticketing beneficial?
Client care
Stay on track with what has been previously discussed and agreed with your client by quickly referring to their older tickets within the same platform. This comes in handy especially when filling in for a colleague.
Prioritize tasks
Forget the black hole that is your email inbox – improve the quality of your service by staying on top of your client work with ticketing. You can easily view the overall status of your tasks and prioritize them accordingly.
Track & invoice
Stay compliant to your SLA by monitoring how well employees stay on schedule, what is the average processing time of a ticket, and when tickets are late. Additionally, you can track the time spent on a ticket and turn it directly into an invoice.
Cooperate
No time to work on a ticket? No problem: you can easily delegate tickets to other employees. This also ensures, that no work or contact request is forgotten in an absent employee’s inbox unattended.
“Koho PSA’s ticketing helps my work management tangibly. Customer communication doesn’t get mixed up with my personal messages and newsletters in my mailbox, and I get work done more efficiently. Also, no work time is wasted by looking for important customer messages.”
– Jukka-Pekka Inkinen, Finansio
Pricing
Ticketing
- SLA-management
- Business hours
- Automatic responses
- Timing
- Mass editing of tickets
- Email notifications
- Track tickets and get notified of changes and progression
Would you like to have a better look?
Request a free demo!
Book a free demo, no strings attached, and let Koho PSA convince you. You can save up to 87 % in invoicing with Koho PSA. The demo will give you a better view on how Koho PSA will help your accounting company succeed.